Account & Data Deletion

To delete your Hibiki account and associated server-side personal data, email support@risefall.org from the address associated with your Hibiki account, if possible. Use the subject Hibiki Account Deletion Request and include the sign-in method (such as Google or Steam), your Hibiki account identifier if you know it, and your preferred outcome.

You can choose delete my entire Hibiki account, delete only YouTube data, disconnect a specific service, or request a copy of my data. We may ask you to verify control of the account through a safe, proportionate process before processing destructive requests. Never send passwords, OAuth tokens, recovery codes or payment card details. If you no longer control your sign-in email, explain that in your request so support can provide a secure verification alternative.

For YouTube API Data, we will handle an authenticated request as soon as possible and within the applicable YouTube API policy deadline — generally 7 calendar days for user-requested erasure of stored YouTube data. Other records may be subject to legal retention requirements; where a narrow retention exception applies we will explain it.

If you only want to stop Hibiki from using YouTube, open the YouTube connection in the app and disconnect if that option is available in your version. Independently, open Google Account → Third-party access and revoke Hibiki’s authorization. Removing access from Google prevents new authorized API access once the grant is invalidated; already stored Hibiki copies are subject to the relevant deletion rules.

To specifically request deletion of stored YouTube data, send YouTube Data Deletion Request. Where a user actively revokes access inside the client, YouTube expects immediate programmatic token revocation and deletion of authorized data as soon as possible (no later than 7 calendar days). When access is revoked only through Google, its developer policy provides an applicable outer limit that may be up to 30 calendar days; a direct deletion request can be used for faster handling.

Important: deleting Hibiki’s local or server-side copies does not delete YouTube videos, comments, livestreams or your Google account. Manage those at YouTube or with Google’s account tools. For full policy details see Privacy Policy → YouTube API, Retention and Revoke YouTube.

Stream session history is stored locally on your computer, not uploaded or synchronized to Risefall as a history archive. It can include session dates, locally recorded durations and counts of messages. You can open stream history in Hibiki and clear all history using its one-click deletion action. This deletes Hibiki’s local copy, not the livestream or live chat held by YouTube. Copies you separately exported or backed up must be deleted independently, and an email request cannot directly erase files on an offline computer.

If you are unsure which directories are used by your version or operating system, email support with the app version for device-specific instructions. The presence of local data does not override the more restrictive retention and revocation rules applicable to YouTube API Data.

Deleting your Hibiki account or disconnecting a platform may not automatically stop future payment-provider renewals. If you subscribed through Paddle, use the cancellation method provided in its customer portal or receipt. If you subscribed through Steam or another store, manage the subscription with that merchant. Our Refund Policy and mandatory consumer laws remain applicable.

We may confirm receipt, ask you to verify ownership, and notify you when deletion is complete or if narrowly scoped records must be preserved to comply with law. We do not request a Google password. Data retained by a third-party provider is governed by that provider and may need a separate request. If an issue is urgent or you believe a connected account is compromised, mention Security in your email subject.

Contact: support@risefall.org. Review Privacy Policy and Terms of Service.