1. Subscription purchases
Hibiki Pro is intended to be offered as a recurring subscription. Before confirming a purchase, the checkout flow will display the amount, billing period and applicable payment terms.
2. Refund requests
Refund requests are handled in accordance with applicable law and the policies of the billing provider used for the purchase. Where a refund is not required by law, requests may be reviewed individually based on the circumstances of the purchase and use of the service.
3. Steam purchases
Purchases made through Steam are subject to Steam's applicable payment, subscription and refund processes. Requests for those purchases may need to be submitted through Steam.
4. Other billing providers
Purchases processed by another authorized billing provider may be subject to that provider's checkout and refund procedures. We will direct users to the appropriate process when necessary.
5. Cancellation
Cancelling a recurring subscription prevents future renewals according to the billing provider's terms. Unless otherwise required by applicable law or stated at checkout, cancellation does not automatically refund a period that has already been paid.
6. Contact
If you are unsure where your purchase was processed or need help with a refund request, contact support@risefall.org and include enough information for us to identify the relevant transaction. Do not send full payment card details by email.